When you place an online order and choose Store Pickup at checkout, you will be directed to choose a date and time for pickup. Although we are flexible with pickup times, this helps us make sure orders are ready in a timely manner, while also allowing employees to follow safe practices in assembling your order. Same day pickups are not always available, depending upon the time of day the order is placed.
Pickups are made in the parking lot of our Cicero store, in spaces marked for Curbside Pickup. Your order will either be ready at that space for you to load into your vehicle, or an employee will come load it into your vehicle into an open trunk or door.
If your zip code is within our delivery area, and you choose local delivery, you will be asked to choose a date prior to checkout. Deliveries are generally made between the hours of 10am and 3pm on the designated days, and you will be contacted prior to the delivery to determine a smaller window of time. All deliveries are contact-less drop offs on your front steps or front porch. Employees are not allowed to bring deliveries into your home, or take them to other locations, such as your backyard. For proper social distancing, please remain in your home until after the delivery is dropped off and the delivery driver has returned to their vehicle.
For all pickups and deliveries, our employees are required to wear face masks. We ask that you also wear a face mask when speaking in person to our employees in person.
Within the garden center, all employees are required to wear face masks, and gloves when possible, as well as regularly wash their hands. Frequently touched surfaces, such as doors, counters and carts, are cleaned regularly.
We thank you for your understanding, and greatly appreciate your support of Seguin Gardens & Gifts and UCP Seguin of Greater Chicago.
--Susana, Nat, Karen, Juan, Julie, Darrel and the entire Seguin Gardens crew